The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Receive reservation request.
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Determine the availability of the requested reservation and advise this to customer. Completed |
Evidence:
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Offer alternatives if the requested booking is not available, including waitlist options. Completed |
Evidence:
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Answer enquiries regarding costs and other product features. Completed |
Evidence:
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Record details of reservation.
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Accurately record customer details against their reservation in a manner that ensures correct interpretation by others who may access the reservations details. Completed |
Evidence:
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Check for and make use of customer profile or history, if available, and use information to assist in making the reservation and enhancing customer service. Completed |
Evidence:
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Clearly record any special requests according to organisation requirements. Completed |
Evidence:
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Confirm all details of the booking with the customer and ensure that they understand and agree to all details. Completed |
Evidence:
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File the reservation in a manner that ensures easy access by others and according to organisation procedures. Completed |
Evidence:
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Prepare and issue documents and other material to the customer according to requirements of the specific reservation. Completed |
Evidence:
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Update reservations.
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Update the financial status of the reservation accurately and according to organisation procedures. Completed |
Evidence:
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Receive, process and record any amendments to or cancellations of reservations according to customer request and organisation procedures. Completed |
Evidence:
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Advise others on reservation details.
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Communicate general and specific customer requirements and reservation details to appropriate departments and colleagues. Completed |
Evidence:
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Compile and provide accurate and relevant reservation statistics on request. Completed |
Evidence:
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